Challenge: We assisted this leading Queensland-based health fund to develop an organisation-wide capability framework that captured the required core and job-specific capabilities for each of the organisation’s job families. The framework was designed to demonstrate and support career pathways for employees and encourage both vertical and lateral movement within the organisation.

Solution: Working with the HR Team, we designed job families and work streams for the organisation and assigned roles to those. Drawing on best practice research and our experience with capability development, we developed a set of core capabilities for application to all of the families, defining how each capability is demonstrated for different role levels. We analysed key roles to develop a set of job-specific capabilities for each work stream, tested and refined those with managers and team leaders.

We interviewed a selection of employees, mapped their career pathways inside the organisation and told their stories as part of the framework. Finally, we desk-top published the framework to ensure it was engaging and included a range of guides and tools for managers and employees for implementation purposes.

Result: The result was a comprehensive, engaging and practical capability framework that articulated key capabilities for promotion and encouraged employees to consider and plan their career pathway within the organisation via lateral movement and promotion.