Challenge: A large federal government agency responsible for providing healthcare to a national customer base engaged Stockwell Bretton to enhance service provision through redesigning clinical services. The developed solution needed to capture all aspects of the service cycle from the customer perspective, from initial entry through to discharge, as well as articulate the internal capability […]

Challenge: A government organisation responsible for delivering an extensive range of health services nationally faced increasing demands on services, causing increased wait times and decreased customer satisfaction. Stockwell Bretton was engaged to undertake a detailed review and evaluation of existing practices and identify opportunities for enhancement that would promote positive experience and enhance clinical outcomes. […]